This Privacy Policy explains how Racquets Ltd collects, uses, shares, stores and protects information when you use the Racquets mobile app and related services (the “Service”).
1) Who we are
Racquets Ltd is the data controller for personal data processed through the Service.
2) Age requirements
The Service is a health and fitness app and is not intended for children under 13. If you are under 13, do not create an account or use the Service.
We may process the date of birth you enter, or choose to share from a connected health service, to personalise heart-rate zones and provide age-appropriate experiences. This date of birth is stored on your device and is not uploaded to Racquets' servers.
If you believe we have collected personal data from a child under 13, contact support@racquets.io.
3) Information we collect and process
A. Account and identity data
When you create an account or sign in, we process:
- Name, if provided
- Email address and account identifiers needed to authenticate you, including Apple, Google or email sign-in identifiers
- Authentication metadata such as sign-in and security events
B. Content you enter
We store content you enter into Racquets, including:
- Training logs, matches, scores, session details and ratings
- Notes, tags, opponents, doubles teams and similar sports records
This content is stored on our servers so it can sync across your devices and remain available when you sign in.
C. Health and fitness integrations
Connecting Apple Health on iOS or Health Connect on Android is optional. Racquets only accesses the data types you approve in your device's permission controls.
Depending on the permissions you grant, Racquets may read:
- Workouts and exercise sessions, including activity type, start and end time, duration, source app and source device
- Heart-rate samples and calculated average and maximum heart rate
- Active energy burned
- Walking, running and cycling distance, including distance splits
- Daily step counts
- Sleep analysis, including asleep or in-bed duration and sleep start and end times
- Date of birth
Health and fitness data synced to Racquets:
- Imported workout details, heart-rate summaries, active energy, distance and workout source information are stored as part of your Racquets session history.
- Heart-rate samples and distance-split samples associated with imported workouts are stored so charts and training analysis can sync across your devices.
Health data processed only on your device:
- Daily step counts, sleep summaries and health-service date of birth are used for the journal, dashboard and heart-rate zones. Racquets does not upload these values to its servers.
- Daily active-energy totals shown on the dashboard are read from the connected health service and processed on your device. Active energy attached to an imported workout is included in the synced workout record described above.
Racquets does not write data to Apple Health or Health Connect. We do not use health or fitness data for advertising, marketing, tracking, profiling for advertising, or sale to data brokers.
D. Support and communications
If you contact support, we process your message and any information you choose to include.
E. Technical and security data
To operate and secure the Service, we may process:
- Device and app information such as model, OS and app version
- Service logs such as IP address, timestamps, request identifiers and error messages
- Security signals used to detect suspicious activity
4) What we do not collect
- No photos, video or audio uploads
- No location data
- No contacts or address-book access
- No advertising identifier, cross-app tracking or targeted ads
- No payments or subscriptions at the effective date of this policy
5) How we use information
We use information to:
- Provide accounts, session history and cross-device syncing
- Import and display the health and fitness information you choose to share
- Produce workout charts, training-load summaries, journal entries and personalised heart-rate zones
- Authenticate users and protect the Service from abuse
- Maintain reliability, fix errors and provide customer support
- Comply with legal obligations and enforce our terms
6) Legal bases for processing
Where UK GDPR applies, our legal bases include:
- Contract, to provide the Service you request
- Legitimate interests, to secure, maintain and support the Service
- Consent, including explicit consent where required, for optional health and fitness integration and special-category health data
You can withdraw health access at any time. Withdrawing access stops future reads but does not automatically delete data already imported to your Racquets account.
7) Health permissions and your choices
Connecting a health service is optional. You control individual data permissions in Apple Health or Health Connect.
To stop future imports, disconnect the health service in Racquets or revoke Racquets' permissions in your device settings.
To delete previously imported workout and health data, delete the associated sessions, delete your Racquets account, or contact support@racquets.io for help.
8) How we share information
We do not sell personal, health or fitness data.
We share information only as needed to provide the Service:
- Amazon Web Services provides hosting and infrastructure, and AWS Cognito provides authentication. These providers process information on our instructions to operate Racquets.
- We may disclose limited information where required by law, court order, or to protect rights, safety and security.
We do not disclose HealthKit or Health Connect data to advertisers, data brokers or marketing platforms. Any service provider handling synced health data must protect it consistently with this policy and applicable platform rules.
9) International data transfers
We are based in the UK, but service providers may process data in other countries. We use appropriate safeguards required by applicable law for international transfers.
10) Data retention and deletion
We retain account data, user-entered content and synced health and fitness records while your account is active and as needed to provide the Service. We may retain limited records where required for security, fraud prevention or legal compliance.
You can delete individual sessions in Racquets. You can also delete your account in the app. Account deletion removes or anonymises associated personal data within a reasonable period. Residual copies may remain in protected backups for a limited period before being overwritten.
11) Security
We use reasonable technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or loss. No system can guarantee absolute security.
12) Your rights
Depending on where you live, you may have rights to access, correct, delete or receive your data, restrict or object to processing, and withdraw consent. Contact support@racquets.io to exercise these rights. We may need to verify your identity.
UK users may also raise concerns with the Information Commissioner's Office.
13) Changes to this policy
We may update this policy as the Service changes. We will post the latest version at https://privacy.racquets.io/ and update the effective date. We may provide an additional notice for material changes.